Refund & Re-Treatment

The treatment fees once paid will not be refunded under normal circumstances.

However, a partial or complete refund, at the sole discretion of DENTAL DESTINATION management, can be granted under the following situations:

• Excess amount is paid in DENTAL DESTINATION clinic account by mistake by the patient.
• Medical conditions where the patient is not fit for carrying out dental treatments.
• Inappropriate treatment outcome but only after thorough review by DENTAL DESTINATION quality control team and at the sole discretion of DENTAL DESTINATION management.

Refund Conditions

• Refund requests should be initiated within 6 months after treatment.
• Consultation fees, x-ray fees & membership plans are not eligible for refund.
• Dental lab charges for prosthesis, aligners, crowns, dentures, etc. are not eligible for refund and will be deducted during the refund process.

Refund Process

Patients need to submit a written application along with the proofs of documents e.g., treatment receipt, x-rays, prescription, etc.

Patients are also required to return any delivered dentures, crowns & bridges, prosthesis, implants, aligners, etc., if asked for, to the treating clinic for which the refund is requested; failing to do so may result in claim rejection.

DENTAL DESTINATION Quality Team will initiate the refund review request based on all facts & patient-provided records pertaining to the underlying condition and reserves full and complete right to approve/decline the refund.

The refund process will be completed within 30 days of initiation of the refund review request.

Refund Options

The patient can choose the following options for the refund amount once it is sanctioned:

• Moneyback: The money is credited back to the patient’s given account.
• DENTAL DESTINATION Smilies Program: The refund amount will be credited to the patient’s DENTAL DESTINATION account in the form of Smilies. The Smilies can be used for any treatment within one year for the patient or anyone else after the patient’s written request for transfer. Smilies benefit – there’ll be an automatic waiver of consultation fees, x-ray required, and treatment planning fees.

Refund Non-Eligibility:

• Ongoing Treatments / incomplete Treatments.
• Treatment outcome affected due to repeated no-show / missed appointments by the patient.
• Patient not following the given instructions properly during & after the treatment (e.g., not wearing aligners, retention plates as per instructions, etc.).
• Any treatment done by the patient at any other clinic outside DENTAL DESTINATION.
• In case of aligners treatment, if impressions or scans have been done and the aligners have been ordered.
• If the fitting of crown/s, dentures, or aligners changes because of treatment delay from the patient’s side and new measurements are required.
• If the treatment is carried out under ‘zero interest/Interest-free’ finance schemes.

Warranty Cards On Crowns:

Any such warranty on Crowns/bridges is given by dental laboratories and is limited to free replacement of prosthesis (crown, bridge) during warranty if there’s any manufacturing defect in the prosthesis. The crown will have to be returned to avail warranty.

If the crown or prosthesis is lost by the patient, the dental laboratory charges will have to be borne by the patient.

This should be clearly noted that the warranty is for the crown/bridge only. Any damage/fracture or pain to the patient’s natural tooth on which the crown/bridge is done, refunds towards the crown/bridge cannot be claimed.

The warranty does not cover tooth fracture, tooth disease, or toothache.

Compulsory Deductions for Dental Treatments

Re-treatment Policy

One of the hallmarks of DENTAL DESTINATION is the team of experienced and highly qualified dentists at every center. However, if the outcome of any dental procedure carried out at DENTAL DESTINATION is not up to our standards for any reason, difficult case, guarded prognosis, or any limitations, the re-treatment can be carried out, as and when required (within 6 months after the treatment only).

The re-treatment will be carried out in the following cases:

• In case the tooth filling comes out.
• In case the crown or bridge comes out (the patient will have to bring back the prosthesis).
• In case of pain in teeth treated at DENTAL DESTINATION.
• In case of implant failure.

The patient doesn’t qualify for re-treatment if:

• The patient didn’t follow the appointment schedule, resulting in undesirable treatment outcome.
• The patient didn’t follow post-treatment instructions strictly.
• The patient didn’t follow post-treatment oral hygiene protocol given at DENTAL DESTINATION.
• The patient went to any dental clinic other than DENTAL DESTINATION for the same tooth.
• The patient has uncontrolled systemic conditions (e.g., diabetes).
• The patient has any tobacco-related habits.
• The patient relocates to another city/country.

Treatment will be continued, or the re-treatment will be undertaken at any DENTAL DESTINATION clinic across the country after consultation by a DENTAL DESTINATION doctor, subject to approval by the management on a case-by-case basis.

For Ortho & Implant Patients – If DENTAL DESTINATION clinic has ‘No In-house specialist’ of that specialty in that city, the patient will have to bear the visitation charges for an external specialist. Further, if there is ‘No DENTAL DESTINATION clinic’ in the city where the patient relocates, no refunds will be admissible, and treatment will only be given in the nearest DENTAL DESTINATION clinics.

Management Rights

In case of any defamation attempt about DENTAL DESTINATION or our doctors by the patient, management reserves the right to reject the claim for refund or re-treatment. Disputes, if any, are subject to the exclusive jurisdiction of Pune courts, where the company has its registered office.